What is Sona Fresh Co ? .
Sona Fresh Co. is an elevated culinary ecosystem; Rooted in culture, love and intention.
We work with food the way designers work with form:
- Ingredient-led formulation, not trend-driven recipes
- Seasonal sourcing and intentional pairing
- Flavor-first development with functional alignment
- Hospitality that prioritizes pacing, presence, and detail
Nothing is rushed. Nothing is incidental.
local pickup policy
SONA Fresh Co. Local Pickup Policy
We are committed to providing a smooth, safe, and convenient pickup experience for all local Houstonians.
LOCAL PICKUP AVAILABILITY
Local pickup is available for select products and services within the Houston, Texas area, including:
- Cold-pressed juices
- Wellness shots
- Cleanse packages
- Meal prep orders
- Select wellness products
Pickup availability may vary depending on product preparation time and inventory.
PICKUP LOCATION
Pickup details, including address and pickup instructions, will be provided via email or text confirmation after your order is placed.
PICKUP HOURS
Local pickup is available during designated business hours only.
Customers will receive a scheduled pickup window at the time of confirmation. Please arrive within your assigned pickup timeframe to ensure freshness and quality.
ORDER PROCESSING TIMES
Typical preparation times:
- Juices & wellness shots: 24–48 hours
- Meal prep orders: 48–72 hours
- Cleanse packages: 48–72 hours
- Custom or bulk orders: Varies based on order size
Same-day pickup may be available for select items depending on availability.
PICKUP REQUIREMENTS
To collect your order, please have:
- Your order confirmation email or receipt
- Valid identification matching the order name
If another person is picking up your order, please notify us in advance.
FRESHNESS & STORAGE
Because many SONA Fresh Co. products are perishable:
- Orders should be refrigerated immediately after pickup
- Products should not be left in vehicles for extended periods
- Customers assume responsibility for product handling once pickup is completed
LATE PICKUPS
If you are running late, please contact us as soon as possible.
Orders not picked up within the scheduled timeframe may:
- Experience reduced freshness quality
- Require rescheduling fees
- Be subject to cancellation without refund for highly perishable items
MISSED PICKUPS
Failure to pick up an order without communication will result in:
- Order forfeiture
- Non-refundable status due to product perishability
We prepare all items fresh and reserve inventory specifically for your order.
CHANGES & CANCELLATIONS
Pickup orders may be modified or canceled within a limited timeframe after purchase.
Due to preparation and food safety standards:
- Custom orders
- Prepared meals
- Juice cleanses
- Perishable products
may not qualify for refunds once production has started.
CONTACT
For pickup questions, delays, or special accommodations, please contact:
SONA Fresh Co.
Email: info@sonafreshco.com
Thank you for supporting SONA Fresh Co. and choosing intentional wellness.
SUBSCRIPTION POLICY
SONA Fresh Co. Subscription Terms
Last Updated: June 2026
By purchasing a subscription from SONA Fresh Co., you agree to the following terms and conditions.
Subscription Services
SONA Fresh Co. offers recurring subscription services, which may include:
- Cold-pressed juice bundles
- Wellness shot packages
- Meal and wellness kits
- Seasonal wellness offerings
- Membership-based products or experiences
Subscription details, pricing, and delivery frequency will be outlined at the time of purchase.
Billing & Payment
Subscriptions are billed automatically on a recurring basis according to the selected plan (weekly, bi-weekly, monthly, or otherwise specified).
By enrolling, you authorize SONA Fresh Co. to charge your selected payment method for all recurring subscription fees until canceled.
All prices are listed in U.S. dollars and are subject to applicable sales tax.
Renewal
Subscriptions automatically renew at the end of each billing cycle unless canceled before the next renewal date.
You will continue to be charged according to your selected subscription plan until cancellation.
Cancellation Policy
Subscribers may cancel at any time through their account portal or by contacting us at least 72 hours before the next scheduled billing date.
Cancellations submitted after a renewal charge has been processed will apply to the following billing cycle.
Skipping or Pausing
Eligible subscription plans may be paused or skipped with at least 72 hours' notice before the next scheduled order date.
Availability of pause features may vary by subscription type.
Refund Policy
Due to the perishable nature of our products, subscription charges are generally non-refundable once an order has been processed.
Refunds or credits may be issued at SONA Fresh Co.'s sole discretion in cases involving:
- Incorrect orders
- Damaged products
- Missing products
- Delivery issues caused by SONA Fresh Co.
Customers must report issues within 24 hours of delivery.
Product Availability
SONA Fresh Co. reserves the right to substitute ingredients or products when necessary due to seasonal availability, supply shortages, or quality concerns.
Any substitutions will be made with comparable products whenever possible.
Delivery & Pickup
Subscribers are responsible for providing accurate delivery and contact information.
SONA Fresh Co. is not responsible for products that spoil due to:
- Incorrect delivery information
- Failure to retrieve products promptly
- Missed pickup appointments
Changes to Subscription Plans
SONA Fresh Co. reserves the right to modify subscription pricing, product offerings, or delivery schedules. Customers will receive reasonable notice before any material changes take effect.
Termination
We reserve the right to suspend or terminate subscriptions for fraudulent activity, abuse of services, chargebacks, or violations of these terms.
Contact Information
For subscription questions, modifications, or cancellations, please contact:
SONA Fresh Co.
Email: info@sonafreshco.com
Website: sonafreshco.com
BRAND MERCHANDISE POLICY
Brand Merchandise Return Policy
If you are not completely satisfied with your brand merchandise order, we’re here to help.
Eligible Returns
We accept returns on eligible merchandise items within 3 days of the delivery date.
To qualify for a return:
- Items must be unused, unworn, unwashed, and in original condition
- Tags and original packaging must be attached (if applicable)
- Proof of purchase or order confirmation is required
Non-Returnable Items
The following items are final sale and cannot be returned:
- Perishable goods
- Personalized or custom-made items
- Digital products or ebooks
- Clearance or sale items
- Gift cards
Damaged or Incorrect Orders
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
Once reviewed, we will provide a replacement, store credit, or refund if approved.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
Once your return is received and inspected, you will be notified of the approval status. Approved refunds will be issued to your original payment method within 7–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer exchanges. If you need a different size or item, please place a new order after your return has been approved and store credit has been issued.
Contact Us:
Email: info@sonafreshco.com Subject: RETURN
BOOKING SERVICES
We recommend booking at least 5–7 days in advance. For events, 2–3 weeks is ideal.
All services require a non-refundable deposit to secure your booking. Unless cancelled within 24 hours.
Booking cancellation:
We require at least 24–48 hours notice for cancellations or rescheduling. Late cancellations may incur a fee.
Can I collaborate with Sona fresh co.?
We welcome aligned partnerships. Please contact us through our website for collaborations and brand inquiries.
are your products & services safe for everyone ?
Our offerings are designed for general wellness. However, if you are pregnant, nursing, or have a medical condition, consult your healthcare provider before starting cleanses or any of our products or services .
do you host events or workshops?
Yes. We host wellness events, pop-ups, and educational experiences. Frequently check our Events page, follow us on social media. and don't forget to subscribe to our newsletter to ensure you don't miss an update
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